Order Cancellation Policy

We understand that order cancellations may occasionally be necessary. Please review our policy below for guidance on how cancellations are handled.

1. Unshipped Order Cancellations

If your order has not yet been fulfilled or shipped, you may request a cancellation through any of our customer service channels. In such cases, you will receive a full refund equal to 100% of the amount paid, free of charge.

2. Shipped Orders

Once an order has been shipped, it cannot be canceled. However, after receiving your order, you may initiate a return. Please follow the return instructions included in your package or contact our support team for assistance with the process.

3. Refund Processing

Processing Time: Refunds are processed within 1–5 business days after your cancellation request has been reviewed and approved.

Refund Method: All refunds will be issued to the original payment method used at checkout.

4. Contact Information

If you have any questions or need help with canceling an order, please feel free to contact us through our customer service channels.

Phone: +1 (214) 570-8112

Email: contact@cavessahome.com

Address:608 NW 116th St,Oklahoma City,OK 73114,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)